Drew Schiller

Posts tagged as:

customers

The Secret To Recession-Proofing Your Business

April 30, 2009

The New York Times ran a story recently about Selfridges, a London-based department store celebrating its 100th year of business. Talk about recession-proof — this store has been through two world wars and the Great Depression, let alone several recessions.
What’s the secret to their success? Paul Kelly, the chief executive of Selfridges, says that while [...]

Read the full article →

A Tale of Two Parking Tickets

April 22, 2009

Part 1: The Good
While visiting my jeweler last week (sorry wife, no new bling, it was simply a business discussion) I was surprised to learn that he gladly pays for any parking tickets his customers get while shopping in his store (whether they make a purchase or not). Not only is he happy to pay [...]

Read the full article →