Drew Schiller

Posts tagged as:

customer service

Treat Customers Like Customers

June 29, 2009

We’ve all seen the commercials and heard the radio advertisements:
At Bob’s Concrete and Lumber, we treat our customers like family.
Wrong! Treating customers like family is a nice sentiment, but it doesn’t work in practice. This idea probably comes from the “family first” mantra we’re all familiar with, but let’s be honest, when things get hectic, [...]

Read the full article →

Good To Bad To Great

June 9, 2009

I held a small branding workshop last month at a local golf clubhouse that is managed by the Coralville Marriott. Working with the Marriott staff to coordinate everything was simple, and the space was perfect (nice facilities beautiful scenery). That was the good.
Then last week I received a charge for the space that was more [...]

Read the full article →

Laziness Leads To Losses

June 1, 2009

I had a nice brunch over the weekend at a little restaurant in a bedroom community outside of Iowa City. After our meal ended, the four of us sat at our table chatting.
At 1:30 p.m., we were one of two tables in the restaurant, and the staff was starting to relax from their day’s work. [...]

Read the full article →

Who signs your paycheck?

March 11, 2009

I read an anonymous quote recently that said, “Treat every customer like they sign your paycheck … because they do.”
This is so true. Whether you’re an employee or a business owner, the people who buy what you sell ultimately sign your paychecks. Your services need to be geared toward them. Your products need to be [...]

Read the full article →